Book Warranty Repair

What we cover under warranty?

We warranty our gate installations and repairs for labour and gate automation equipment for one year and access control accessories for one year on our standard Silver plan. This means we’ll come and fix any part of the installation without any cost to you for any part we have installed, subject to yearly manufactures service completed or service plan subscription. Customer that do not wish to take out a service plan or have there gate serviced, we will still offer the same warranty cover for the first 90 days after installation with parts and labour, then only labour is charged thereafter upto 12 months after installation on wards at our non contracted rate.

We do offer extended warranty plans, if you would like a service and maintenance package for your new gate installation for total peace of mind, to cover the cost of labour and parts for new gate installations.

Our warranty covers any part that has been installed new by our gate Engineering team only.

We also offer a comprehensive back up service for all contracted customers, and will happily give you any assistance.

There are absolutely no hidden costs. We’ll tell you how much the job will be, while anything extra you might want to add on will be priced separately and only installed at your request and with your agreement before any work is carried out on your gates

What we don't cover?

Unfortunately we are unable to cover any cost for repairs or adjustments to the equipment should it be modified, damaged, un-serviced, painted, environmental issues such as flooding, wind or sunlight damage, power cuts/ voltage surges.

3rd party equipment or adjustments will not be covered. Should any equipment boxes such as control panels need to be opened, please seek prior consent to avoid removing any warranty stickers that might invalidate any warranty with us.

Gate repairs carried out by a 3rd party company will invalidate any warranty, unless prior consent given by us and the gate company must be registered with Gate Safe or DHF.

Battery replacement - Due to the nature of batteries, and shelf life, we are only able to cover battery replacements for 30 days. Battery back up systems must be left on charge. Power cuts will result in a charged call out and repair.

Response Times

Non-Contract - We will provide the next available appointment.

*Subject to priority customer list

Silver Contract - We will ensure an Engineer is on site within 1-2 working days of initial contact - 

Gold Contract - We will ensure an Engineer is on site within 1 working days of initial contact

Platinum Contract - We will ensure an Engineer is on site within 4 hours of initial contact

Service plan customers get priority over non contract customers.

Excludes weekend and out of hours

Additional time time charged for any time over 15 minutes for booking onto site, delays or inductions.

Full terms and conditions available upon request for any work undertaken by our team.